Call someone who cares.
a trusted partner in
contact centre services
for over 25 years
Since 1989, leading brands have chosen to work with Data Response because of our commitment to results, to getting the very best out of every campaign and to continuously look at ways to improve performance.
They also value the peace of mind that their brand - and customers - are in safe, experienced hands. They understand that results are important, but not at all cost.
After all, we are talking about their most valuable assets - their customers and their brand.
Located in Australia
All of our services, including contact centre services, are carried out within Australia (in Ormond, Victoria to be exact). Your calls - and most importantly, your customer data - are handled here and never sent offshore.
Supported by Australia's largest Telco
You know who they are. Using a quality telecommunications network ensures we can hear your customers, and they can hear us.
No drop outs, no delays.
Best Practice
We strive to stay at the forefront of best practice, with a focus on continuous improvement. A member of key industry associations such as ADMA, SOCAP and AMI, we abide by industry and legislative guidelines and regulations.
not just calls - web chat, email, sms...
Sometimes phone isn't always the ideal form of contact. Our unified communications system allows us to seamlessly handle chat, email, SMS and social media communication alongside your voice communications.
All types of contact can be answered and handled in the same manner regardless of source, and any transfer from one medium to another is handled by the same staff member, maintaining continuity for your customers.
other things we do...
Data Response are able to offer a variety of ancillary services to support your contact centre requirements, or as stand-alone services.
This includes IT Services (database management, software/web development), help desk services, survey/response handling and data entry, printing and mail distribution (small volumes are ok), fulfilment, warehousing, e-commerce distribution and business continuity services.
And we care about all of these things too.
Get In Touch
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